Ratings & Reviews

Overall Rating

4(194 reviews)99.5% of customers recommend this property

Rating Per Category


Resident Reviews

Review From Modern Messagesubmitted by Lynette F. - |Recommended: YesThe office and maintenance ... — The office and maintenance personel are amazing. I moved to a bigger and I love it. Can't wait for this covid-19 to end. I just want to thank grace and the staff you guys are great
response from property -Lynette, thank you for your warm review of our team and community. We work hard to provide our residents with the best possible living experience, and your comments show us that we are succeeding. Have a fantastic day!
Review From Modern Messagesubmitted by Nathan E. - |Recommended: YesThe application process was... — The application process was conveniently efficient and pleasant. Frederick did a great job informing me of what i needed and answering all of my questions.
response from property -Nathan, we are glad to hear that your application process went so smoothly! Please continue to count on us for all of your service needs. Thank you so much.
Review From Modern Messagesubmitted by Jordon A. - |Recommended: YesNice and quiet. Clean prope... — Nice and quiet. Clean property and easily accessible to much of Hoover. Management is friendly and gets back to you relatively quickly to calls. Maintenance is nice and efficient.
response from property -Jordon, we're gratified to hear how happy you are with the service of our hardworking team! We hope you will continue to enjoy our prompt maintenance and peaceful community atmosphere. Thank you!
Review From Modern Messagesubmitted by Daphne H. - |Recommended: YesMy apartment community is d... — My apartment community is diverse and friendly. I greatly appreciate the fact that my neighbors are not noisy. On move-in day one of my neighbors offered to assist me with carrying a heavy container up the stairs which was a pleasant surprise. The only concern I have is parking. Sometimes it is difficult to find a parking space near my apartment. I learned the hard way that illegal parking is not tolerated. My car was towed which cost 345.00 to get it out of impound. Overall I love my apartment community.
response from property -Daphne, we can't thank you enough for your awesome review! It is so satisfying to know that you have felt that sense of community that our team tries so hard to foster. Thank you so much for being a part of our community!
Review From Modern Messagesubmitted by Jordan T. - |Recommended: YesI moved in end of June and ... — I moved in end of June and it’s been a great experience. The staff are very helpful and nice. The apartment is roomy as well. The community is great and I haven’t had any issues at all.
response from property -A spacious apartment, well-maintained grounds, and superior service are what we strive to provide our residents each and every day, Jordan. Your acknowledgment of our efforts means a lot to us!
Review From Modern Messagesubmitted by Harry W. - |Recommended: YesThe community is great. I’m... — The community is great. I’m awaiting the holiday season. The lights during Christmas must be awesome. Communities full with cheer during the holiday season are always the best.
response from property -Harry, thank you for your review and a five-star rating. We are looking forward to the holidays as well. Take care until then!
Review From Modern Messagesubmitted by Syed A. - |Recommended: YesWe have lived here for 12 y... — We have lived here for 12 years. We need more parking spaces because a lot of residents have multiple people living with them. We also need cob webs and spider webs cleaned up in every building.
response from property -Syed, we have been lucky to have you here for the past 12 years. We will share your feedback about parking and building maintenance with the team. Thank you for bringing these things to our attention.
Review From Modern Messagesubmitted by Kendall W. - |Recommended: YesIt’s been really great bein... — It’s been really great being a resident here Very peaceful community. The grounds are kept clean. I like staying here. The office staff communicate well and keep you informed.
Review From Modern Messagesubmitted by Sarah B. - |Recommended: YesIt's the perfect home ... — It's the perfect home We love it here. The staff is really friendly and all maintenance requests are always done in a timely manner....
response from property -Sarah, it is always fantastic to hear from a happy resident! Thank you for telling us about your high opinion of our service.
Review From Modern Messagesubmitted by Heidi G. - |Recommended: YesVery Nice Apartment. I like... — Very Nice Apartment. I like the neighborhood and the people are very friendly. My apartment is very spacious and I love the high ceilings and windows that offer a lot of natural light.
response from property -Heidi, we are thrilled to hear that you love your apartment home and are connecting with your fellow neighbors. Thank you for the outstanding review.
Review From Modern Messagesubmitted by Kriddney S. - |Recommended: YesThe complex needs to be gat... — The complex needs to be gated or have security. The parking sucks and you literally have to walk a mile and a half to get to your apartment if you're not home by 5 6 most days. They towed my car because I wanted a close parking spot, and it was 385 to get it back. It really sucked because I pay almost 1000 to live here. The staff is nice though. Neighbors can get a little noisy, but not too often. If you have an issues the on-call officer is never available, so call Hoover PD.
response from property -Kriddney, we are pleased to know our team has made a good impression on you. However, we are disappointed to learn that you are unhappy with the availability of parking. If you wish to discuss this matter further, please feel free to contact us at thehaven@trinity-pm.com. Thank you.
Review From Modern Messagesubmitted by Lauren K. - |Recommended: YesI love my apartment communi... — I love my apartment community My neighbors have always been so friendly, from asking if I needed assistance when I was having car trouble to making sure I picked up my packages from my front door.
response from property -It warms our hearts to hear how much you love your home and have had the support of your neighbors, Lauren. Thank you for sharing, and please don't hesitate to reach out anytime we may assist you.
Review From Modern Messagesubmitted by Joseph S. - |Recommended: YesI am a very proud resident ... — I am a very proud resident here at the Haven apartments I've been here since February 2020 never had no complaints neighbors are nice maintenance is right on point the excellent staff is excellent the whole facilities always clean good job guys.
response from property -Joseph, thank you for sharing your enjoyment of our well-kept community and excellent maintenance service. We will be sure our team knows how much you appreciate their efforts!
Review From Modern Messagesubmitted by Darwin H. - |Recommended: YesWe really didn't know what ... — We really didn't know what to expect upon our arrival, but we found everyone to be very nice and professional. Also Haven is surprising quiet, which is a huge plus.
response from property -Darwin, it is lovely to know that you have had a good experience in our community. We will let the team know that they have been professional. Thank you for your review.
Review From Modern Messagesubmitted by Logan S. - |Recommended: YesEverything has been nice so... — Everything has been nice so far. Quiet neighborhood. I love the apartment. It is amazing. The staff is very friendly and will help with anything.
response from property -Logan, we appreciate your recognition of our great team and are delighted that you are enjoying your new apartment and our quiet community. Thank you for taking the time to share your review as a new resident, and please don't hesitate to reach out if there is anything we may do for you as you continue to get settled in.