Ratings & Reviews

Overall Rating

4(167 reviews)99.4% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

Review From Modern Messagesubmitted by Rodger V. - |Recommended: YesMy experience at The Haven ... — my experience at The Haven apartments have been great The staff and the people around really make you feel at home and the maintenance team does a great job keeping up the property
response from property -Rodger, we're glad to see your outstanding rating for our great community. Your kudos for our office and maintenance teams mean a lot. We want you to keep feeling right at home here for a long time.
Review From Modern Messagesubmitted by Felicia T. - |Recommended: YesGrace and other staff membe... — Grace and other staff members have been great. They are all very friendly and work diligently to resolve any issues that may arise. My experience has been pleasant so far
response from property -Felicia, we love your positive review of our community! We are especially thrilled to know that Grace and the rest of our team have ensured you're feeling comfortable here. Thank you.
Review From Modern Messagesubmitted by Victoria B. - |Recommended: YesWell Ms. Sanja,Grace, Fredr... — Well Ms. Sanja,Grace, Fredrick and Dawn have all been so nice and kind.They have been flexible with me They also made sure my apartment was ready for me to move in
response from property -Victoria, thank you for taking the time to leave us a positive review! We are thrilled to know that Sanja, Grace, Fredrick, and Dawn welcomed you to our community so warmly.
Review From Modern Messagesubmitted by Rene M. - |Recommended: YesIts very important to have ... — Its very important to have a excellent resident care. The office staff is very friendly, professional and helpful. Thank you for a warm welcome.
response from property -Rene, we are thankful for your evaluation of our team as professional, friendly, and helpful. It's wonderful to hear that you felt our team provided a warm welcome into the community, as the happiness and well-being of our residents is a top priority. Please let us know if there is anything we may do to help you feel more at home.
Review From Modern Messagesubmitted by Lakeasha T. - |Recommended: YesI’ve had nothing but the ab... — I’ve had nothing but the absolute best experience The staff is awesome, and truly go above and beyond. Kudos to you all, Grace, Anja and Freddie
response from property -Lakeasha, thank you for sharing your outstanding experience in our community! We're very proud of the team we've assembled to serve our residents, and we know that Grace, Anja, and Freddie will appreciate your lovely remarks.
Review From Modern Messagesubmitted by Caitlin G. - |Recommended: YesMy kitchen and bathroom flo... — My kitchen and bathroom floor are bubbled up from previous tenants water damage, I assume . The staff members sent maintenance out to fix it, but it was more of a temporary fix than anything. Honestly, each section of flooring should be entirely replaced. Parking is also awful. On a good day, I'm lucky to be able to park four buildings down from mine and walk. Those are the only major problems I have, and otherwise would definitely recommend living at Haven.
response from property -Caitlin, thank you for your review and recommendation. We appreciate your feedback about maintenance and parking. It is important that our team works toward a permanent fix for the water damage in your home. At your convenience, please email us directly at thehaven@trinity-pm.com or stop by the office. We look forward to connecting with you.
Review From Modern Messagesubmitted by Jaslyn W. - |Recommended: YesThe apartments are great ... — The apartments are great It’s a quite complex ..the neighbors are friendly everything in the apartment is up to date I love it I will definitely recommend it
response from property -Thank you for the strong recommendation about our community, Jaslyn. It means so much to us that you are so happy in your home and in our community!
Review From Modern Messagesubmitted by Dominique D. - |Recommended: YesI’ve been here going on 6 m... — I’ve been here going on 6 months and I’ve had nothing but a positive experience. I’ve had a few concerns in my time here and the office staff has been wonderful. My concerns were taken care of immediately each time. My neighbors are great. Thanks Haven
response from property -Dominique, thank you for sharing how our office and maintenance teams have quickly taken care of your requests. We take pride in providing exceptional service and are grateful for your kind review.
Review From Modern Messagesubmitted by Ruby S. - |Recommended: YesThe área i live in is a bit... — The área i live in is a bit noisy but overall, this is a nice complex. My neighbors are nice. The maintenance man is very efficient. The officer staff works hard as well.
Review From Modern Messagesubmitted by Randall P. - |Recommended: YesFrom the first day I filled... — From the first day I filled out my application until the day I moved I have had nothing but pleasant experiences even the problems that I did find in the apartment they were fix immediately right away I am very satisfied
Review From Modern Messagesubmitted by Ameer K. - |Recommended: YesVery nice community to live... — Very nice community to live in.moved here in august.move in process was very smooth and friendly.leasing office staff very friendly.definitely recommend.
Review From Modern Messagesubmitted by Steven K. - |Recommended: YesLove it. It’s a great place... — Love it. It’s a great place to stay. I’m grateful to have found this complex. I moved here 2 years ago and I’ve been very satisfied and happy
Review From Modern Messagesubmitted by Dominique M. - |Recommended: YesI am very pleased with my c... — I am very pleased with my complex. I’ve only had one issue. I expressed my concern with the office staff and was extremely shocked that they resolved it so quick.
Review From Modern Messagesubmitted by Alana P. - |Recommended: YesThe apartment is nice and t... — The apartment is nice and the community it pretty quiet. The pool is nice and the staff is friendly. The location in Hoover is nice because it’s close to everything.
response from property -Thank you for your review. We are happy to be of service.
Review From Modern Messagesubmitted by Cara H. - |Recommended: YesWe just moved in and so far... — We just moved in and so far so good Everyone is so friendly and the area is very private, quiet and nice We have a lake off of our back patio and the pool is steps away
response from property -Thank you for your review. We hope that we continue to meet your expectations.